Gift Cards FAQ
Answers to frequently asked questions about our gift cards
Click any question below to review its answer.
When can I use the bonus card(s)? Will they expire?
Holiday bonus card(s) will be valid starting on Monday, May 9, 2016, and will expire on Tuesday, July 19, 2016.
When will I receive my bonus card(s) for online gift card purchases?
Bonus cards will arrive via email within two (2) business days* from the date of gift card activation/shipment. *Business days are Monday–Friday and do not include major holidays
Where can I use the bonus card(s)?
Holiday bonus cards can be used at any store in the continental United States. Locations excluded include Guam, Hawaii, Manhattan, airport and international locations.
Are there any restrictions on the bonus card(s)?
Yes. Although our gift cards may be used like cash for payment on a check regardless of what was purchased, our bonus cards are valid toward food purchases only – not alcohol, tax, or gratuity. The bonus card will be applied to your food purchase only. Only one bonus card may be used per visit. Please see below for terms relative to our $15 holiday bonus cards:
• Receive up to $15 off your entire food purchase. This is a promotional offer, not a gift card, and will not carry a future balance. One coupon per visit. Not valid with limited time offers, daily specials, gift card purchases, catering, Kids Eat Free, Be My Guest, or for alcoholic beverages. Coupons cannot be duplicated and have no cash value. Tax and gratuity excluded. Offer valid for dine-in or TueGo. Excludes Guam, Hawaii, Manhattan, airport and international locations. Valid: May 9 to July 19, 2016
In what denominations are Ruby Tuesday gift cards available?
Our gift cards come in any denomination from $5 to $250.
Where can I use my Ruby Tuesday gift card?
All Ruby Tuesday gift cards, except those purchased in Hawaii, may be used at any Ruby Tuesday located in the continental United States. Ruby Tuesday gift cards purchased on this site are not valid at international locations. Gift cards purchased in Hawaii are not redeemable in the continental United States. If you wish to replace a gift card that was purchased in Hawaii with a Ruby Tuesday gift card that is redeemable in the continental United States, please click here to contact us.
Do your gift cards expire?
Our gift cards never expire. However, our bonus cards expire Tuesday, July 19, 2016.
How can I check my gift card balance?
You can verify the balance by calling the toll free number on the back of your gift card (1-888-359-7657). Your gift card number, the 16-digit number on the back of the card, will be required.
How can I place a bulk gift card order?
To purchase more than 25 gift cards, or a value in excess of $500, please visit rubytuesday.com/gift-cards/ and access the "Bulk Gift Card Orders" section to place your order.
Do you charge a monthly fee after a certain period of time?
No fees are charged, no matter how old the card (even if the card says otherwise and even if it was purchased in New Jersey). Please contact Guest Services by clicking here. if there is a need to have past dormancy fees reinstated to the balance of an older gift card.
Can I send a personal message with my gift card purchase?
You can create your own gift card using photos, clip art, text, and different background designs, and choose from over 1,000 customizable greeting cards via rubytuesday.com/gift-cards/.
Can I order a gift card online to be mailed to a friend or me?
Yes, you may order your Ruby Tuesday gift card at rubytuesday.com/gift-cards/. Please follow the online directions for selecting and ordering your gift to be mailed to you, a friend, or family member. Need it there in a hurry? Try sending one of our e-gift card options.
Can I order a gift card online and pick it up at my local restaurant?
At this time you are not able to order a gift card online and pick it up at one of our restaurants. You may purchase gift cards at any of our Ruby Tuesday locations however.
When will I receive my online gift card purchase?
All online orders placed will be processed the next business day*. Delivery will depend on the shipping option you choose. *Business days are Monday-Friday and do not include major holidays.
Whom can I contact if I have questions or problems with an online gift card order?
Please contact Guest Services by clicking here
Will I receive confirmation of my online gift card order?
Yes. After your online gift card order has been placed, an order confirmation page will appear containing your order number. You will also receive your order confirmation via email.
What happens if my gift card is lost or stolen?
A replacement gift card may be issued for any remaining balance if you have the 16-digit gift card number from the back of your gift card and a valid receipt from a restaurant or the order number from the online purchase. We strongly urge our guests to record this number in a separate place upon receipt of their gift card.
Do you deliver on Saturday?
No, we do not deliver on Saturday or Sunday because of the excessive shipping charges.
Can you deliver to a P.O. Box?
Yes, USPS delivers to P.O. Boxes. Note: Bulk orders are shipped via FedEx which does not accept P.O. Boxes.
I don't have time to order online and can't get to a restaurant to buy a gift card. What can I do?
Our gift cards can be purchased at many major retail stores* (including Wal-Mart, Target, and Sam's Club), as well as many grocery and drug stores. Please contact your local retailer to confirm if they carry our card. *When purchasing through major retail stores bonus coupons are not available.
Can you process international orders?
Unfortunately, we are not able to process international orders. All orders must be placed with a credit card that is linked to a US bank and has a US billing address. We apologize for any inconvenience this may have caused. Did that answer your question? If not, please email your questions or comments by clicking here to contact us.
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